West Pharmaceutical Services, Inc., a global leader in innovative solutions for injectable drug administration, has expanded its presence in the Asia Pacific region with a new sales office in Korea — West Pharmaceutical Services Korea Ltd. This new office is the result of West's purchase of the distribution business of GIS Korea Ltd., a privately owned medical device and healthcare products distributor serving the Korean market, who previously served as West's distributor in the region.
“We are excited to build upon the strong foundation that our distributor has established in Korea, as this is an important market for West and our customers,” says Karen Flynn, senior vice president and chief commercial officer for West. “By combining the local insight of the GIS Korea Team with West’s global manufacturing reach and market-leading technical support team, we will be able to better serve our customers and position ourselves to grow our business in this region.”
“Korean pharmaceutical and biotech companies are making great strides to bring new medicines to market, and our team has been working by their side with West's products and services to help them package and deliver their products, so they are delivered safely and effectively to patients,” says Kwon Dong-Oh, managing director for West, Korea and former managing director for GIS Korea. “We are excited to join West and to be a part of a global team that is working to improve patient lives.”
This news follows a recent expansion news by the company last month with the opening of a new Digital Technology Center (DTC) in India, a state-of-the-art business space that will serve as a global center of excellence for the company's Digital and Transformation (D&T) team, alongside teams based in Exton, PA, and Eschweiler, Germany. Together, these developments, help West to better service its customers and positions them to grow the business further worldwide.
“Our team at West appreciates and understands the important role that technology plays in our business, and the tremendous opportunity it has to enhance the way in which we operate, both externally and internally,” says Silji Abraham, chief digital and transformation officer for West. “This Digital Technology Center will allow our team to create compelling digital experiences for our global customer base across hemispheres, source talent from India's fast-growing technology industry and bring forward the latest digital advancements to create insights and value for our customers and team members — ultimately delivering better business results.”
The DTC is an important part of West’s ongoing efforts to enhance customer engagement through digital marketing, digital manufacturing and automations to accelerate internal and external business processes. Last year, West launched its online Knowledge Center, which provides scientific insight and detailed technical information in the form of scientific reports, bulletins, presentations and literature from our skilled team of professionals. Earlier this year, West also launched its e-commerce platform for small quantity containment and delivery products and services from West.
The DTC spans 17,000 square feet in the heart of Bengaluru’s Outer Ring Road (ORR) technology district. Bengaluru, popularly known as the Silicon Valley of India, hosts millions of engineers from across the country.