The MedAccred program continues to provide value to medical device manufacturers that have been awarded its prestigious accreditation for critical manufacturing processes, according to a recent customer survey. Of the respondents, 85 percent say the accreditation added value to their business.
Further analysis reveals that 76 percent benefited from improved quality following their involvement in the MedAccred program, while 71 percent of respondents saw a reduction in their in-house defect rates, with some of those reductions being as much as 25 percent. Meanwhile, 65 percent realized improved process efficiency, and 59 percent benefitted from a reduction in defective product escaping to their customers.
“It’s clear from the survey that companies continue to agree that their hard work to achieve MedAccred Accreditation can result in enhanced device quality and improved business growth, as well as perform a key role in assuring patient safety,” says Bob Lizewski, vice president of MedAccred. “Importantly, the findings also suggest that MedAccred-accredited companies are more resilient and likely to succeed during supply chain difficulties, such as those experienced during the Covid-19 pandemic.”
In terms of business outcomes, 85 percent of respondents reported improved customer satisfaction, and 61 percent attributed revenue growth to their MedAccred Accreditation, with 70 percent of those enjoying revenue growth even during the Covid-19 pandemic and supply chain challenges. 52 percent of all respondents also won new business from current or new customers, according to the research conducted by the MedAccred program among MedAccred-accredited Suppliers.
“As an industry group driven to improve healthcare, we are excited to receive feedback from our accredited suppliers showing how the program is driving value, product quality, and customer engagement,” says Scott Goolsbey, senior program manager, Stryker, and chair of the MedAccred Management Council Engagement Committee.
The survey was developed by OEM Subscribers, which comprise the MedAccred Management Council, with the goal to improve the program and provide better support to accredited suppliers.